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FAQ

All about the ñapa, no fine print

Can't find your answer? Write to us at contacto@pasenapa.co. See also how it works.

The pass

What is Pase Ñapa?

Pase Ñapa is a digital pass with perks at partner restaurants, cafés, experiences and hotels across Colombia: a discount on food, 2-for-1 drinks at cafés, 2-for-1 experiences and the second hotel night free. The «ñapa» is the little extra a Colombian shopkeeper throws in for free.

How much does Pase Ñapa cost?

Pase Viajero: $49.900 COP for 7 days, restaurants, cafés and experiences. Pase Esencial: $89.900 COP per year, restaurants, cafés and experiences. Pase Plus: $149.900 COP per year, restaurants, cafés, experiences and hotels. Family option: $60.000 COP more, up to 4 people. Prices include Colombian VAT (IVA).

What's the difference between Pase Viajero, Esencial and Plus?

Pase Viajero lasts 7 days and Esencial a year; both cover restaurants, cafés and experiences, without hotels. Pase Plus lasts a year and is the only one that includes hotels (second night free).

What is the Founder price?

The first 100 Pase Plus are sold at $99.900 COP instead of $149.900 COP.

What is the Family option?

For $60.000 COP more, up to 4 people use the same pass, each from their own phone. Uses per partner are shared on the account.

The ñapas

How much discount do I get at restaurants?

The discount applies to food and depends on how many of you are at the table: 2 people 50 %, 3 people 40 %, 4 people 30 %, 5 or 6 people 20 %. Drinks are charged at the normal price.

And at cafés, experiences and hotels?

At cafés it's 2-for-1 on drinks: for every drink you pay for, another one is the ñapa, up to 2 per visit, and the cheaper drink is the free one; food is charged at the normal price. For experiences sold per person it's 2-for-1: you pay one admission and the other is the ñapa (the cheaper admission is the free one); for private tours (per group or per vehicle) the ñapa is an included extra or 20 % off the group price, as shown on the listing. At hotels (Pase Plus only) you pay one night and the second is free: the cheaper night is the free one. What's on the house is always the lower-priced item.

How many times can I use the pass?

One ñapa per year at each partner, per account: restaurants, cafés, experiences and hotels. That way every outing is somewhere new. Some partners set blocked dates (for example, public holidays); you'll always see them on their listing.

What changes on long holiday weekends?

During Colombia's long holiday weekends («puentes», from the first to the last day, per the official calendar and the Emiliani Law), only hotels change (Pase Plus): 3 nights for the price of 2. Restaurants, cafés and experiences keep their usual ñapa. Each partner may opt out of some long weekends: it's shown on their listing, and in that case there's no ñapa on those days.

Does the ñapa apply to drinks?

Not at restaurants: the discount is on food only and drinks are charged at the normal price. At cafés it's the other way around: the ñapa is on drinks (2-for-1) and food is charged at the normal price.

Where can I use Pase Ñapa?

At the partners listed on pasenapa.co/en/establecimientos. We're opening city by city across Colombia; if your city doesn't have partners yet, leave us your email and we'll let you know when we arrive.

Using the pass

How does the ñapa work?

You buy your pass and carry it on your phone. At each partner, you scan the QR code at the entrance, choose how many people you are and show the «Ñapa ready!» screen before paying. That easy.

How does the partner know my ñapa is valid?

The «Ñapa ready!» screen shows the partner's name, a live clock and a code of the day that changes every day. Staff compare it with their partner dashboard: a screenshot won't work.

Do I need internet to use the ñapa?

Yes: to validate a ñapa your phone needs a connection when you scan the partner's QR code.

Payment, guarantee and renewal

How do I pay?

With Wompi, Bancolombia's payment gateway: debit or credit card, PSE, Nequi or the Bancolombia button. One-time payment, no subscription.

Does it renew automatically?

No. We never charge you without your permission. We'll write to you 15 days before it expires so you can decide whether to renew.

What if I don't use it enough?

You're covered by our guarantee: if in 12 months you saved less than you paid for your annual pass, we refund the difference. The app shows your savings in real time.

Can I change my mind after buying?

Yes. Under article 47 of Colombian Law 1480 of 2011, you can cancel within 5 business days of purchase if you haven't used the pass; we refund 100 %.

Inviting friends

What do I get if I invite a friend?

Every friend who buys their pass with your invitation gives you a bonus visit: you can go back for your ñapa at the partner restaurant, café or experience of your choice, even if you already used it this year. Up to 5 bonus visits a year; hotels don't take part. No cash rewards.